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To minimise this impact, we have expanded our teams dealing with baggage in recent weeks and they are working closely with the relevant handling agents and airlines to retrieve bags as efficiently as possible. Most impacted airports include – London (Heathrow), Amsterdam and Paris. However widespread disruption and resource challenges across European airports are having an impact on delivery – especially when a connecting flight between two different airlines is involved. We always aim to have bags arrive with our customers.
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You can also update your details so we can better identify and return your bag as soon as possible.
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If you've already reported your bag as missing and you're waiting for an update there is no need to call the contact centre, you can check the status of your bag here. Our Wi-Fi and mobile network keeps you in touch with the world below when flying on the following aircraft: A330 aircraft (Wi-Fi, texts and data) A321neoLR aircraft (Wi-Fi only) So say hi to home, catch up on work or simply browse online - all from the comfort of your seat. To avoid any additional delays in tracing your bag, please do not report your missing bag more than once. You can report your bag missing using this form. Find out when online check in is available for flights within Europe and for transatlantic. Please see your options detailed here.ĭelayed or missing baggage? We're working on it Save time and check-in for your Aer Lingus flight online. You can change your booking, request a voucher for future travel or request a cash refund all on our website. You may experience long wait times and we apologise for this. In addition to Covid, the airline industry last weekend was impacted by a cabin crew and air traffic controller (ATC) strike in Spain, Portugal and Belgium.If you are booked to travel on any of our impacted services we will contact you directly and advise you of your booking options detailed here.
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Under EU Regulation 261/2014, if a flight is cancelled for any reason, the airline must offer passengers the choice between:ġ) Re-routing as soon as possible, subject to availability, free of charge. The airline has apologised to affected passengers, and says teams are working to re-accommodate them. At the time of booking, you must call Aer Lingus Reservations and a 40 fee per crate, per flight also applies. This applies to domestic flights within Ireland and flights between Ireland and the UK. “System pressures and ongoing issues at some airports and among third party suppliers have created considerable operational challenges which have been compounded by a significant spike in Covid cases in recent days.” Aer Lingus Regional flights: Only domestic cats, dogs and rabbits will be accepted on Aer Lingus Regional flights. “Aer Lingus anticipated the return of demand for travel once Covid restrictions were removed and built appropriate buffers into our plans in order to deal with a reasonable level of additional disruption,” the airline said. Get ahead of the day with the morning headlines at 7.30am and Fionnán Sheahan's exclusive take on the day's news every afternoon, with our free daily newsletter.Įnter email address This field is required Sign UpĪer Lingus has now cancelled more than 60 flights over the past week, though it says in total just over 1pc of its flights were impacted by cancellations in June